Topics Covered in CBCA Exam
The CBCA exam tests not only at your technology skills, but also your business and personal skills – key elements required of any IT professional in the twenty-first century. The test focuses on the nine important aspects of business computing detailed below.
Business Computing Terms and Concepts
- LAMP Stack
- Wintel
- IBM
- PTF, PMR, DASD
- Disaster Recovery
- Profit and Loss
- ERP
- Virtualization
- Service Level Agreement
- Quality Assurance
Business Processes
- General business application workflow
- Accounting / Budgeting
- Office / Productivity
- Regulations / Compliance
- SWOT Analysis
- Business Continuity
- Audit
- Change Management
End User Support and Tools
- Problem identification, determination, and resolution
- Managing user expectations
- Trouble ticket management
- End user tools (office productivity: docs, email etc.)
- General end user computing environment (workstation, thin client, Citrix, browser, etc.)
- Linux - Desktop
- MacOS
- Browsers
- Windows XP, Vista, 7, Etc.
- Interpersonal Skills
- Strong speaking/writing skills
- Team Attitude
- Strong work ethic willing to work when needed
- Understands and promotes Ethical and honest behavior
- Proper deportment
- Leadership Qualities
- Project Management / Participation
Networking / Telephony
- General Network Principles
- Physical cabling
- Routers, Switches, Firewalls
- Anti-Virus, Anti-Spam, Web content filtering
- Telephony
- Network Security (including VPN)
- Mobile phones
Operating Systems / Platforms / Environments
- IBM i (OS/400, i5/OS)
- Windows Server versions
- AIX
- Linux - Servers
- Comparison
- High Availability, Disaster Recovery, Save and Restore, Mirroring and RAID
Programming / Databases
- RPG / COBOL / CLLE / SQL(Language)
- .NET
- Java / C# / PHP / Ruby
- C++
- XML, DDS, SQL (Definition)
- Methodologies / Concepts / Analysis
- System Development Life Cycle
- Database - DB2 / MySQL / Oracle
Security and Regulatory
- Backup processing and retention
- Password Security
- HIPPA, SOx, PCI
- HTTPS, VPN
- Database access restrictions
- Storage Encryption
- High Availability
- Location of Data Balance of security vs Availability
- Physical Access restrictions
- Audit
Systems Hardware
- Power Systems
- Client PCs - Intel x86, Mac
- Servers x86
- Routers, switches, hubs
- A/C, Power, racks, and UPS
- Peripherals (Tapes, printers)
- Storage
- Slot Technology
- Memory



