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Topics Covered in CBCA Exam

The CBCA exam tests not only at your technology skills, but also your business and personal skills – key elements required of any IT professional in the twenty-first century. The test focuses on the nine important aspects of business computing:

  • Business Processes
  • Interpersonal Skills
  • End User Support and Tools
  • Programming / Databases
  • Operating Systems / Platforms / Environments
  • Systems Hardware
  • Networking / Telephony
  • Security and Regulatory
  • Business Computing Terms and Concepts


Study Materials Available


The CBCA Study Guide is available as an e-book here:


Study materials for each topic area are also available through articles publish in different issues of the COMMON.CONNECT digital magazine


More details about each topic area are detailed below.



Business Processes

  • General business application workflow
  • Accounting/Budgeting
  • Office/Productivity
  • Regulations/Compliance
  • SWOT Analysis
  • Business Continuity and Disaster Recovery
  • Change Management
  • ERP

Interpersonal Skills

  • Strong speaking/writing skills
  • Team Attitude and Teamwork
  • Work ethic
  • Ethical behavior
  • Proper deportment
  • Leadership Qualities
  • Project Management & Participation
  • Strong speaking/writing skills
  • Social Media

End User Support and Tools

  • Problem identification, determination, and resolution
  • End user tools
  • Trouble ticket management
  • End user tools
  • Mac OS
  • Browsers
  • MS Windows
  • Devices

Programming / Databases

  • .NET
  • Java/C#/PHP
  • Methodologies / Concepts / Analysis
  • User Experience
  • System Development Life Cycle
  • Databases

Operating Systems / Platforms / Environments

  • IBM i (OS/400, i5/OS)
  • Cloud
  • Mobile
  • Virtualization
  • Windows Server versions
  • AIX
  • Linux Servers
  • Comparison of various platforms
  • High Availability, Disaster Recovery, Save and Restore, Mirroring and RAID

Systems Hardware

  • Power Systems
  • Client Devices
  • Servers x86
  • A/C, Power, racks, and UPS
  • Peripherals
  • Storage
  • MS Windows Connectivity and Protocols

Networking / Telephony

  • General Network Principles
  • Routers, Switches, Firewalls
  • Anti-Virus, Anti-Spam, Web content filtering
  • IP Telephony
  • Network Security
  • Mobile devices

Security and Regulatory

  • Backup processing and retention
  • Database access restrictions
  • Storage Encryption
  • High Availability
  • Location of data
  • Physical access restrictions
  • Audit

Business Computing Terms and Concepts

  • LAMP Stack
  • Unstructured
  • DASD
  • Disaster recovery
  • Profit and Loss
  • Quality Assurance
  • SLA


Updated 2/11/2014

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