Tom
Edgerton
is
a
Staff
Software
Engineer
with
the
Rochester
Software
Support
center.
He
has
20
years
of
experience
in
the
IT
technical
support
field,
the
last
eight
years
working
at
IBM.
His
area
of
expertise
include
iSeries
performance
and
work
management.
Tom
is
one
of
the
co-authors
of
the
Job
Watcher
redbook
and
teaches
extensively
about
iSeries
performance.
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