Laura J. Knapp
Laura joined IBM in 1985 as a Field Communications Specialist focusing on LAN technologies. She was influential in the rollout of the Token-Ring products in the United States focusing on detailed technical support and education for both customers and internal IBM field forces. She has participated extensively in trade shows (Comdex, COMMENT, PC EPO, etc.) and is recognized as a continuing presenter at IBM user groups.

In 1990 she moved into development focusing on System Level Requirements. Much of her initial work centered on the changes required in communications products due to the LAN environment including work on Client/ Server Computing and Network Computing. She continued to provide technical support for customers and IBM field personnel, to speak for IBM user groups and international trade shows, provided press support through briefings and technical assistance, and provided 'ad-hoc' technical support through COMPUSERVE.

Prior to joining IBM she worked for 7 years as a research chemist for Johnson and Johnson. A change of careers occurred in 1976 when she joined Texas Instruments. Her work in the computer industry covered software development and technical support within Texas Instrument's worldwide SNA network and support of the implementation of LAN technologies within Texas Instruments.

This experience provided her a solid base of skills in the communication arena that she will share with you today.
Sessions by Laura J. Knapp :
21MB500021Add To My Personal Grid HandoutMonitoring Your iSeries World
23MD402985Add To My Personal Grid HandoutIntroduction to TCP/IP
25MA470068Add To My Personal Grid HandoutGetting Started with IBM System Management
31MC510051Add To My Personal Grid HandoutUnderstanding the 7 Levels of Disaster Recovery
32MD480101Add To My Personal Grid HandoutWhy Can't I Connect to the Wireless Network? A Practical Exploration of the Technologies