This presentation describes VicRoads experiences utilizing smart clients and web services to deliver more from their existing IT assets. VicRoads is a good example of how new composite solutions can be delivered that leverage existing iSeries and zSeries application functionality.

By creating service modules that access their existing applications, VicRoads have been able to deliver 'new' solutions for their call centre that reduced average call duration by 40%. The next step was to integrate the same service modules with Interactive Voice Response (IVR) to extend direct access to consumers. A third initiative is aimed at improving trading partner collaboration.

The same web services created from iSeries applications have been reused and delivered through different channels, satisfying requirements for new and enhanced applications without having to develop significant new functionality.

By the end of this session, attendees will understand:
1. Smart clients and web services.
2. How to deliver new solutions through multiple channels by reusing existing applications.
3. How to modernize applications to support web services.