We all listen...or do we? In this session we will discuss the reasons why we communicate. Do you know how listening is different than the other forms of communication? As you grow within an organization your need for listening will also grow. We will discuss the techniques to be an effective listener. We will use tools to help demonstrate some of these points.

By the end of this session, attendees will be able to:
1. Know how listening is different than the other forms of communication.
2. Understand the importance of the Universal Listening Model.
3. Learn the use of basic techniques for effective listening.